You might have questions. We have answers. We take pride in making your shopping experience as easy as possible.
Here are a few frequently asked questions to help you shop.
Our vision at Bamboo is a risk free shopping. We want to make sure you are 100% satisfied. Contact us at firstname.lastname@example.org regarding any return for instructions. We will handle each case personally to ensure your full satisfaction. We will also help you with any sizing questions or concerns about our product. Item must be returned within 30 days from the reception day. Returns are accepted if they are unworn, unwashed and in the original condition.
You can track the status of your order in your Bamboo account easily. Here are the average delivery delays, depending on your location.
International : 6 to 10 days.
USA & Canadian delivery
Receive every month a new pair of underwear at your door, enjoy the advantage of bamboo fiber and save up to 30%.
You can switch plans, skip a month, or cancel any time 1 day before the anniversary date.
Manage your memberships in your account.
Machine wash your bamboo’s, but set your washer to the delicate cycle and use cold water. You may also hand wash them. Refrain from using a dryer, hang them to air dry or lay them flat if you can. Use a washing machine and set it to the delicate cycle, cold water. You should never machine dry your bamboo’s, hang them or lay them flat to dry.
Don’t: overload the machine, use bleach or chlorine, iron, or dry clean.
Finding the perfect size is easy. To measure your waist : Hold the end of the tape measure at your navel and circle it around your back to the front.
It’s time to say goodbye to boring and uncomfortable underwear. You’ll fall in love with Bamboo.