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Happy National Day! Enjoy 25% off all week-end

GOT QUESTIONS?

FAQ

What fabric do you use?

Our underwear are made with viscose from bamboo, a premium quality fabric derived from the fibers of the bamboo plant, processed, and then used to produce our comfortable underwear.

What size should I order?

Refer yourself to the size chart we provided. You’ll find it by clicking on the "view size guide" button in the product page. You need to click on the size chart display on product page. To measure your waist : Hold the end of the tape measure at your navel and circle it around your back to the front.

How do I take care of my underwear?

Machine wash your undies, but set your washer to the delicate cycle and use cold water. You may also hand wash them. Refrain from using a dryer, hang them to air dry or lay them flat if you can. Use a washing machine and set it to the delicate cycle, cold water. You should never machine dry them, hang them or lay them flat to dry. Don't: overload the machine use bleach or chlorine iron dry clean

Shipping questions

How fast will I get my order?

International: 6 to 10 days

Canadian delivery: 2 to 9 days& Express : 1 to 3 days with tracking

USA Delivery: 2 to 7 days & Express: 1 to 3 days

Can I track my order?

You can track your order in your Bamboo™ account.

I made a mistake in my order, can I change it?

If you did a mistake with your order, contact us as soon as possible at info@bamboounderwear.com and we will take care of your request.

Returns questions

What is the return policy?

We want to make sure you are 100% satisfied. Contact us at info@bamboounderwear.com regarding any return for instructions. We will handle each case personally to ensure your full satisfaction. We will also help you with any sizing questions or concerns about our product. Item must be returned within 30 days from the reception day. Returns are accepted if they are unworn, unwashed and in the original condition.

What about sales?

Please note that during sales, all orders are final and cannot be returned or exchanged or reimbursed. If you believe you deserve an exchange or a refund, please contact us. Every case will be reviewed case by case.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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